The customer may notify Squared Circle within 14 calendar days of receiving the product that they wish to exercise their right to revoke without being liable to pay any damages on that account and without having to give any reasons.
The customer has to cancel the complete order or a part of the order by sending us a request through our contact form and including the following information: order number, date of order, shipping address & products (including the name, colour and size of each item) and their quantity.
When the customer revokes the order or a part from the order, the order has to be sent back 14 days after informing.
The right to revoke in respect of products delivered only applies provided the product is also send within 14 calendar days of the customer notifying Squared circle that they wish to revoke their purchase. Squared Circle will wait to refund the customer until the moment Squared Circle receives legitimate proof that the product has been sent to the address below or when the product arrived at the address below. The product revoked must be sent back as new in its original packaging, in perfect condition and accompanied by the original sales invoice (of which the customer retains one copy) and a completed return document. Any returns for which the sender cannot be identified will be refused. 14 days after the customer received the order, Squared Circle can no longer accept mails from customers who want to revoke their order.
Returns must be sent to the address below.
Inker bv / Squared Circle
Sluis 2 D2
bus 07
9810 Eke
The costs and risks involved in returns will be borne by the customer.
14 days after the customer reports the return of the product and if the products have arrived at the address above or the customer can prove that he or she has sent the products, purchase price including the shipping costs will be refunded. Under no circumstances can the amount repaid ever exceed what the customer actually paid.
Such refunds will be made as follows:
If a customer has paid for their order by credit card, having examined the products returned, the credit card the customer used to pay for the products returned will be credited, less the sums due or the sales vouchers or discounts used to pay for the order. The customer will be refunded in accordance with the procedures agreed with the bank which issued the card. If the customer paid for their order by some other form of payment, except coupons and vouchers, the refund will be made by being credited to the bank account number they stated on the return voucher.
If discount coupons or vouchers are used, this amount can never be requested back in currency.
When the customer paid with a gift voucher, the order will be refunded in the same way. The gift voucher is first upgraded and the remaining amount will be refunded by being credited to the bank account number they stated on the return voucher.
